• Opened our latest customer fulfilment centre (CFC) in Andover, UK, which utilises the first installation of our proprietary equipment solution
• Extension to our agreement with our first commercial customer, Morrisons, to expand capacity for Morrisons.com
• Developed new IP, with multiple patent applications filed
• Launched our premium beauty brand, Fabled, in partnership with Marie Claire
• Ongoing discussions with international retailers to use Ocado Smart Platform

• Believed to be industry leading service levels maintained with 94.9% on time deliveries and 99.0% order accuracy
• Range at Ocado.com broadened to over 50,000 SKUs
• Active customers increased to over 580,000
• Mature CFC efficiency improved by 3.5% to 160 units per hour
• Delivery performance increased by 6.3% to 176 deliveries per van per week
• Average order size on Ocado.com declined by 2.7% to £108.10 reflecting industry deflation
• Low product waste of 0.7%, believed to be most efficient in the food retail sector

• Gross sales (Group) up 15.1% to £1,386.7 million A
• Gross sales (Retail) up 13.6% to £1,267.4 million A
• Revenue up 14.8% to £1,271.0 million
• EBITDA up 3.3% to £84.3 million A
• Profit before tax up 1.3% to £12.1 million

ASee Alternative Performance Measures