Strategic Highlights
- Opened our latest customer fulfilment centre (CFC) in Andover, UK, which utilises the first installation of our proprietary equipment solution
- Extension to our agreement with our first commercial customer, Morrisons, to expand capacity for Morrisons.com
- Developed new IP, with multiple patent applications filed
- Launched our premium beauty brand, Fabled, in partnership with Marie Claire
- Ongoing discussions with international retailers to use Ocado Smart Platform
Operational Highlights
- Believed to be industry leading service levels maintained with 94.9% on time deliveries and 99.0% order accuracy
- Range at Ocado.com broadened to over 50,000 SKUs
- Active customers increased to over 580,000
- Mature CFC efficiency improved by 3.5% to 160 units per hour
- Delivery performance increased by 6.3% to 176 deliveries per van per week
- Average order size on Ocado.com declined by 2.7% to £108.10 reflecting industry deflation
- Low product waste of 0.7%, believed to be most efficient in the food retail sector
Financial Highlights
- Gross sales (Group) up 15.1% to £1,386.7 million A
- Gross sales (Retail) up 13.6% to £1,267.4 million A
- Revenue up 14.8% to £1,271.0 million
- EBITDA up 3.3% to £84.3 million A
- Profit before tax up 1.3% to £12.1 million
ASee Alternative Performance Measures